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These terms set out what jellilive expects from you and what you can expect from us when you open an account, fund your wallet via bKash, Nagad or Bank Transfer, and access any part of our platform. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on jellilive, you confirm that you have read, understood and accepted every clause in these terms. These terms govern every action taken through your account — including deposits made via bKash or Nagad, withdrawals routed through Bank Transfer, and any interaction with game content from our studio partners. They do not override any obligation you hold under the laws of your own jurisdiction. If a provision in these terms conflicts with your local law, the locally applicable rule takes precedence, and you remain responsible for knowing whether access is permitted in your region. We may update these terms from time to time. When a material change is made, we will post a notice in the account area before the change takes effect. Continuing to use the platform after that notice period means you accept the updated terms. If you do not agree with a change, the correct step is to close your account before the updated terms come into force. Questions about a specific clause can be directed to our support channel. We do not provide legal advice, and nothing in these terms should be read as a substitute for independent legal counsel relevant to your situation.
Not every interaction on jellilive falls under the same part of these terms. Understanding the scope helps you know where our obligations begin and end, and where responsibility shifts to you or to a third-party provider.
These terms fully govern registration, login, account verification and the actions you take while signed in. Any restriction placed on your account — including a temporary hold or a closure request — is carried out under this section of the terms.
Deposits via bKash, Nagad or Bank Transfer and all withdrawal requests are subject to these terms. Transaction limits, processing conditions and wallet-linking rules are set out in the payment section of your account. We do not set the processing rules for the payment provider itself.
Game titles, lobby pages, promotional notices and any editorial content published on jellilive are covered by these terms. You may not copy, redistribute or commercially exploit any part of that content without written permission from us.
Game studios whose content appears in our lobby operate under their own technical and licensing terms. We carry titles from JDB, CQ9, PlayStar, Bigtime Gaming and Spadegaming; their own usage conditions sit outside the scope of these terms. We are not liable for their decisions.
These terms give you a clear set of rights alongside the obligations they place on you. You can review your full transaction history — every bKash deposit, Nagad transfer and Bank Transfer withdrawal — directly in the account wallet section. If any detail on your account profile is wrong, you can submit a correction request through the account settings page; we will process it once the required verification is complete. Where you believe a term has been applied incorrectly to your account, you have the right to raise a formal question with our support team. We will acknowledge the query and explain the basis for any action taken. You can also request a summary of the data held on your account at any time by contacting support. Eligibility for these rights depends on your account being in good standing and your access being permitted under local law and eligible region rules. We aim to handle all rights requests fairly and in a reasonable timeframe, though we do not publish a fixed response window.
Open the wallet section while signed in to see a complete log of every deposit and withdrawal, including the payment method used — bKash, Nagad or Bank Transfer — and the status of each transaction.
If your registered mobile number or profile information is incorrect, go to account settings and submit the correction. Verification may be required before the change is confirmed on your account.
If you believe a term has been applied in a way that does not match what is written here, contact our support team with the relevant account reference. We will explain the decision in writing.
You can ask for a summary of the personal data and transaction history held under your account. Send the request through our published support channel and we will respond as soon as we are able.
If a clause in these terms is unclear or you need to raise a dispute about how they have been applied to your account, the routes below are the right starting point. We respond to all queries through the channels listed here — do not rely on any contact path not shown on this page or in your signed-in account area.
Start a live chat from the support icon in your signed-in account. Describe the term or transaction in question and include your account reference so we can look at the details quickly.
Send a written query to the support email address listed in the contact section of your account. Email is the right route for formal policy questions or correction requests that need a written record.
The help section inside your account area contains answers to common terms questions and links to the relevant policy clauses. Check there first — many queries about transaction rules and account access are answered without needing to contact the team.
Transparency in how we operate these terms matters as much as the terms themselves. Here is how we handle the key areas your account depends on.
Account data — including your registered mobile number, wallet link details and transaction log — is held only for the purposes set out in our privacy policy. We do not sell or share personal data with third parties outside of the service providers named in these terms.
We use session cookies to keep you signed in and to remember your preferred payment method between visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how account pages load on your device.
You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact support immediately through live chat or email so we can place a hold while we investigate.
We retain account and transaction records for the period required under applicable rules. If you want to request a change to how your data is retained, or if you want to close your account, submit the request through the support email shown in your account area.
These are the questions we hear most often about how these terms apply to your account and what they mean in practice.
Eligibility and access depend on your local law and the eligible regions we serve. These terms apply to your account regardless of location, but we cannot confirm that access is permitted in every region. Check whether use is lawful in your area before opening an account.
We post a notice inside the account area before any material change takes effect. If you continue using jellilive after that period, you accept the updated terms. If you disagree with the changes, close your account before the new version applies.
Yes. All deposits and withdrawals processed through bKash, Nagad or Bank Transfer are governed by these terms. The payment provider's own conditions also apply to the transaction on their side; those sit outside our terms and we are not liable for them.
Contact our support team via live chat or email with your account reference and a clear description of the decision you are questioning. We will review the relevant clause and explain our position in writing. Formal disputes should be submitted by email for a written record.
Yes. Send a request to the support email address shown in your signed-in account area. Include your registered mobile number so we can locate your account record. We will respond with a summary of the data we hold as soon as we are able to process the request.
Yes. Studios including JDB, CQ9, PlayStar, Bigtime Gaming and Spadegaming supply game content under their own technical and licensing terms. Those terms are separate from ours. Our terms govern your account and wallet; the studio terms govern the game software itself.