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jellilive takes the handling of your personal data seriously. This policy explains what we collect when you use our platform, how we use it, and what choices you have — covering account registration, wallet transactions through bKash or Nagad, and your browsing activity on our site.
When you register an account with us, we collect the mobile number you provide, along with any details you submit during identity verification. If you fund your account using bKash, Nagad, Rocket or Bank Transfer, we retain a record of that transaction — the method, reference and amount — as part of your account history. We do not store your full wallet PIN or bank credentials; those are handled directly by the payment provider. We also collect standard browsing data: pages visited, session duration and device type. This helps us understand how the platform is used on mobile, where most of our account holders access the lobby. We use this data to keep the site functional and to detect unusual activity on your account. All data we hold is used only for the purposes described here: running your account, processing wallet top-ups and withdrawals, and responding to support queries. We do not sell your personal data to third parties. Access and use of this platform depends on your local law and the eligible regions defined in our terms. If local law restricts access, those restrictions apply regardless of this policy.
This policy applies to data collected through jellilive's own platform — the account registration flow, the wallet and transaction area, site navigation and any support communication you initiate. It does not govern what third-party services do with data once you leave our platform.
Covers data you submit when registering, logging in or updating your account profile — your mobile number, verification details and account preferences stored within the jellilive platform.
Covers records of deposits and withdrawals made through bKash, Nagad, Rocket or Bank Transfer. We hold transaction references and method labels; your wallet provider holds its own separate records.
Covers session and browsing data collected while you use the lobby, game rooms and support pages. This includes device type and pages visited, used only for platform operation and security review.
Does not cover data practices of external payment providers, game studios or any linked service. Once a transaction or request routes outside our platform, the third party's own policy applies.
You have concrete actions available under this policy. To review the personal data we hold on your account, open the account settings section after logging in — your registered mobile number, linked payment method label and account history are visible there. If any detail is incorrect, you can update it directly in the account settings fields or contact our support team to request a correction on your behalf. If you want to ask a question about how your data is handled — for example, which records we hold linked to a specific bKash or Nagad transaction — reach us through the support route listed on the contact page. We will respond to data queries using the same channel you used to contact us. If you want to request that specific data be removed, note that some records must be retained for transaction integrity and account security; we will explain which records fall under that requirement when you raise the request.
Log in and open account settings to see your registered mobile number, linked wallet method and transaction history. What is visible there reflects the data we hold for your account.
Update your mobile number or account preferences directly in the settings fields. For changes that require verification — such as a linked payment method — follow the on-screen steps shown in your account.
Contact support through the published route on our contact page if you need to ask about a specific record, a bKash or Nagad transaction reference, or how a particular data point is used.
Submit a removal request through support. We will confirm which data can be removed and which must be kept for transaction or account-security reasons, and we will communicate this clearly before acting.
For any question about this privacy policy — including data held on your account, a transaction record from bKash, Nagad or Rocket, or a correction request — use one of the contact routes published on our platform. We respond through the same channel you open the conversation on.
Open the live chat widget from any page on the jellilive platform. Use this route for account-specific data questions or to flag a record you believe is incorrect.
Send your data query to the support email address listed on our contact page. Include your registered mobile number so we can locate your account record accurately.
The support section inside your logged-in account shows published routes and response guidance. Check there first for the current contact options available to your account region.
Our approach to your data is built around keeping only what is needed to run your account, process wallet movements and respond to support requests. We do not keep data longer than required for those purposes.
We use cookies to keep your session active while you browse the lobby and to remember your device type. You can manage cookie preferences through your browser settings; blocking functional cookies may affect how your account loads.
Your account login is tied to the mobile number you registered with. Unusual access patterns — such as a login from an unrecognised device — may trigger a verification step shown in the account flow.
Transaction records linked to bKash, Nagad, Rocket or Bank Transfer are kept for as long as required by the account's operating terms. Account profile data is held while your account is active and for a defined period after closure.
When we update this policy, the revised version is published at this page address. Continuing to use the platform after an update is posted means you have read the revised terms. Check this page periodically for any changes.
These are the questions we receive most often about how jellilive handles personal data, account records and wallet transaction history.
We collect the mobile number you provide during registration and any details you submit for account verification. We also hold a record of your linked payment method label — for example, whether you connected bKash or Nagad — but not your wallet PIN or bank credentials.
We keep a transaction reference, method label and amount for each deposit or withdrawal you make through bKash, Nagad, Rocket or Bank Transfer. These appear in your account history. Your wallet provider also holds its own separate record of the same transaction.
Yes. Log in to your account and open the account settings section. Your registered mobile number, linked payment method and transaction history are visible there. If you need a more detailed breakdown, contact support through the published route on our contact page.
For most details, you can update them directly in account settings after logging in. For changes that require verification — such as a payment method update — follow the on-screen steps. If you cannot complete the change yourself, raise a correction request through live chat or email support.
We do not sell your personal data. Data routes to third parties only where necessary to process a transaction — for example, a payment reference passed to bKash or Nagad to complete a top-up. Game studios listed in our lobby handle only game session data under their own terms.
This policy applies to account holders accessing the platform from eligible regions. Access and data handling depend on your local law. If local law restricts use of the platform in your area, those restrictions apply regardless of what this policy states. Check the terms page for eligibility detail.